1.1 The Controller

When we reference “Finance Ireland”, “we”, “us” or “the Group” we are referring to Finance Ireland Credit Solutions DAC t/a Finance Ireland Leasing, Finance Ireland Residential Mortgages, Finance Ireland Agri and Finance Ireland Commercial Mortgages, Finance Ireland Agri Funding DAC (where you have a MilkFlex facility) and Fics Holdings (One) DAC (in the event that your product is funded/part funded by the SBCI).

For the purposes of data protection law:

Where you have a Milkflex facility Finance Ireland Credit Solutions DAC (“FICS”) will initially act as the controller of your personal data in the context of your MilkFlex facility. If and to the extent that FICS sells its rights and interests in your MilkFlex facility, the buyer (who may be Finance Ireland Agri Funding DAC) will become the data controller of your personal data. In such circumstances, FICS may continue to process your personal data on behalf of the buyer in the context of providing loan management services to it.

We collect and use your personal data and where applicable this may include information related to your spouse/partner, directors, partners and owners (your “associates”). We are responsible for ensuring that we use your personal data in compliance with data protection law.

This notice applies to any personal data we receive from you, create or obtain from other sources and explains how it will be used by us. It is important that you take the time to read this notice so that you understand how we will use your personal data and your rights in relation to your personal data. This Privacy Notice should be read in conjunction with our Cookie Policy (section 2.3).

1.2 How you can contact us

Please contact us if you have any questions about our privacy notice or personal data we hold about you:

Write to us at our address:
Finance Ireland Ltd,
Pembroke Road, Ballsbridge, Dublin 4;

By telephone: 01 6425381; or
By e-mail:

Please help us to keep your records up to date by notifying us of any changes to your personal details.

  1. Personal data that we collect about you and your associates

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We will collect and use the following personal data about you and your associates:

2.1 Information you give us

2.2 Information we collect or generate about you and your associates

2.3 Use of Cookies

For full details on what cookies are, what they do, and which cookies are used by us, please see our

To enable you to sign in and personalise your online experience we use “cookies”. A cookie is a small text file that is stored in your web browser on your computer, tablet or smartphone by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalised content and appropriate advertising on your later visits to our website.

2.4 Information we receive from other sources

2.5 Where you do not provide your Personal Data

  1. Purpose and Legal Basis for Processing

We will hold, process and may disclose personal data for the following purposes:


Legal Basis

  • to verify your identity and the information provided in the application form (including contacting you by telephone) as part of the account opening process for new customers;
  • to assess your suitability for the products and services that you have requested (including eligibility for the Strategic Banking Corporation of Ireland (‘SBCI’) Scheme), and decide whether to enter into an agreement with you;
  • to supply to your Co-Op in the event that you have been approved for a MilkFlex facility;
  • for making a credit check on you. Please see further details in section 3 below.
  • to supply information to the Central Credit Register and to use the Central Credit Register when considering loan applications to determine your borrowing options and repayment capacity and/or facilitate other lending institutions to carry out similar checks. The Central Credit Register retains this information for inspection for a period of 5 years.
  • we may use credit scoring techniques and automated decision making systems to either fully or partially assess your information. These credit scoring techniques and automated decision making systems may take into account any previous applications for finance, defaults or existing debt. The results of this decision may decide whether we provide you with our services or not. If you disagree with the results of an automated decision, you can request a review of your application;
  • to manage, administer and take decisions regarding your agreement;
  • to carry out our obligations arising from any agreements you enter into with us;
  • to make payments;
  • to recover monies;
  • for enforcement purposes and as otherwise reasonably required for the administration of an agreement, facility or guarantee
  • for fraud prevention purposes, including information about any criminal convictions and any allegations regarding criminal activity that relate to you, subject to suitable and specific measures being taken to safeguard your fundamental rights and freedoms;
  • The processing of your personal data is necessary to perform a contract or enter into a contract with you.
  • to allow us to detect and prevent fraudulent activity including sharing personal data with fraud prevention agencies;
  • to allow us to detect and prevent money laundering activity or terrorist financing;
  • to meet our legal and regulatory obligations;
  • to conduct statistical analysis in order to improve our credit risk profile, tackle fraud, and improve our credit decisions. This may include statistical analysis on your personal data even if your application is declined by us or you decide not to complete your application with us;
  • This use of the data is necessary in order for us to comply with any legal or regulatory obligations.
  • to provide you with information, products or services that you may request from us;
  • to retain your personal data to make decisions on future applications for credit even if your current application is declined by us or you decide not to complete your current application with us (where allowed by law);
  • to contact you via post, e-mail or telephone in relation to the administration of your account or to carry out quality control research;
  • in order to identify and offer you tailored products and services that are suitable for you and improve our service;
  • if we sell any of our business or assets, in which case we may disclose your personal data to the prospective buyer for due diligence purposes;
  • if we are acquired by a third party, in which case personal data held by us about you will be disclosed to the third party buyer.
  • This use of the data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes such as improving customer service, market research, quality assurance, training staff, and for the prevention and detection of crime provided our interest are not overridden by the data subject’s interest. Please note that in certain circumstances data subjects have a right to object to processing of their personal data where that processing is carried on for our legitimate interest.
  • If you are residential mortgage customer we (or a mortgage intermediary on our behalf) subject to your consent may apply to your current and/or previous employers, your accountant, solicitor, landlord, lenders, insurance, tax authorities, pension providers and/or any other person or body we consider necessary to obtain references, details of your income, your existing financial commitments and any other information required to assess or review lending risks, recover debts, prevent fraud and/or to confirm the truth and accuracy of the information provided in your application;
  • we may need to obtain sensitive information consent. While we don’t collect sensitive personal data as a matter of course, you may choose to disclose health and other sensitive information in limited circumstances, such as if you are experiencing a health issue which is affecting your ability to repay a loan, which may be recorded on our systems or the systems of an approved third-party service provider;
  • at your request and with your written consent, we will liase with a third party nominated by you to act on your behalf;
  • you may have consented to us contacting you at your workplace, where it is not your residence;
  • if you have a MilkFlex or Fund Equip facility, where we are permitted to contact the relevant Co-Op and accountant to obtain certain information directly from said Co-Op and accountant;
  • where we are permitted to do so, to send promotional information about our products and services via methods such as e-mail, post, telephone.
  • Where the data subject has given consent to the processing of their personal data for direct marketing – which they may withdraw at any time.
  • Where your consent is not required and you have not objected, the use of the data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes provided our interest are not overridden by the data subject’s interest . Please note that data subjects have a right to object to processing of their personal data where that for direct marketing.
  1. Further details on Credit Searches, Scoring & Crime Prevention

We may carry out a search with a credit reference agency e.g. the ICB and Central Credit Register who will keep a record of our enquiry against your name and which may be linked to your associates (“associated records”). For the purposes of any application for products or services from us, you may be assessed with reference to “associated records”. Where any search or application is completed or agreement entered into involving joint parties, we may record details at credit reference agencies, as a result an “association” will be created that will link your financial records. Details of which credit reference agency we have used are available on request. We may also add to your or, if applicable, your business’s, record with the credit reference agencies details of your agreement with us, any payments you make under it and any default or failure to keep to its terms. These records will remain on the credit reference agencies’ files for 6 years after our agreement with you is settled or terminated whether settled by you or, if applicable, your business or by way of default. These credit reference agencies may create, or add to, their own record about you, or, if applicable, your business, details of our search and your application. This and other information about you or, if applicable, your business and those with whom you are linked financially may be used to make credit decisions about you or your business.

The ICB of ICB House, Newstead, Clonskeagh, Dublin 14 ( shall process the personal data identified in your proposal form. The legal basis upon which ICB relies to process this personal data is its Legitimate Interests (GDPR Article 6 (f)), namely for promoting greater financial stability by supporting a full and accurate assessment of loan applications, aiding in the avoidance of over-indebtedness, assisting in lowering the cost of credit, complying with and supporting compliance with legal and regulatory requirements, enabling more consistent, faster decision-making in the provision of credit and assisting in fraud prevention. Please review ICB’s Fair Processing Notice which is available at

It documents who they are, what they do, details of their Data Protection Officer, how it gets the data, why they take it, what personal data they hold, what they do with it, how long they retain it, who they share it with, what entitles them to process the data (legitimate interests), what happens if your data is inaccurate and your rights i.e. right to information, right of access, right to complain, right to object, right to restrict, right to request erasure and right to request correction of your personal information.

  1. Sharing your personal data

We may disclose your personal data within the Finance Ireland Credit Solutions DAC group of companies and to third party service providers in the circumstances described below:

We will take steps to ensure that the personal data is accessed only by personnel that have a need to do so for the purposes described in this Privacy Notice.

We may also share your personal data outside of the Finance Ireland group of companies:

These third parties will be subject to confidentiality requirements and they will only use your personal data as described in this Privacy Notice.

We may also share your personal data outside of the Finance Ireland Group to the extent required by law, for example if we are under a duty to disclose your personal data in order to comply with any legal obligation including but not limited to disclosures made to:

and to establish, exercise or defend our legal rights.

In the event that your funding is supported by the Strategic Banking Corporation of Ireland (“SBCI”), both we and the SBCI may disclose the information for the purposes of: (i) determining eligibility for the particular SBCI Scheme; (ii) anti-money laundering / financing of terrorism or fraud; (iii) Finance Ireland and SBCI’s reporting functions in accordance with the Scheme; and (iv) conducting relevant surveys by or on behalf of the SBCI. Such processing is undertaken pursuant to the SBCI’s statutory purposes and in relation to personal data that it obtains, the SBCI acts as data controller for the purposes of applicable data protection law. The SBCI may also disclose the informationto its respective advisors, contracted parties, delegates and agents, and the SBCI’s own funders (details of which are available at: For further information on how the SBCI handles personal data, including information about your data protection rights (in respect of the SBCI) and the contact details of the SBCI’s data protection officer, please refer to the SBCI’s data protection statement which is available at:

  1. Transfer of personal data outside the European Economic Area

The information you provide to us will be transferred to and stored on our secure servers in the European Economic Area (“EEA”). However, from time to time, your personal data may be transferred to, stored in, or accessed from a destination outside the EEA e.g. the US.

Where we transfer your personal data outside the EEA, we will ensure that it is protected in a manner that is consistent with how your personal data will be protected by us in the EEA. This can be done in a number of ways, for instance:

In other circumstances the law may permit us to otherwise transfer your personal data outside the EEA. In all cases, however, we will ensure that any transfer of your personal data is compliant with data protection law.

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your personal data) by contacting us in accordance with the “Contact us” section 1.2.

  1. How long we keep your personal data

How long we hold your personal data for will vary. The retention period will be determined by various criteria including:

In accordance with the provisions of the Statute of Limitations if you are a customer we will retain your personal data for 7 years following the end of our relationship with you, unless we are required by law to keep it for a longer period of time (in which case, we will keep it until the expiry of the period required by law).

  1. Your rights

You have several rights in relation to your personal data under applicable data protection law, which may be subject to certain limitations and restrictions. We will respond to any valid requests within one month, unless it is particularly complicated or you have made repeated requests in which case we will respond, at the latest, within three months. We will inform you of any such extension within one month of receipt of your request, together with the reasons for the delay. You will not be charged a fee to exercise any of your rights unless your request is clearly unfounded, repetitive or excessive, in which case we will charge a reasonable fee in the circumstances or refuse to act on the request.

If you wish to exercise any of these rights, please contact us (see section 1.2). We may request proof of identification to verify your request.

Your Right

What this means

Right to withdraw consent

If we are processing your personal data on the legal basis of consent, you are entitled to withdraw your consent at any time (see Contact Us Section 1.2). However, the withdrawal of your consent will not invalidate any processing we carried out prior to your withdrawal and based on your consent.

Right of Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request that we correct any inaccuracies in the personal data we hold about you and complete any personal data where this is incomplete.

Right to Erasure (‘Right to be Forgotten’)

You have the right to request that your personal data be deleted in certain circumstances including where:

  • The personal data are no longer needed for the purpose for which they were collected;
  • You withdraw your consent (where the processing was based on consent);
  • You object to the processing and there are no overriding legitimate grounds justifying us processing the personal data (see Right to Object below);
  • The personal data have been unlawfully processed; or
  • To comply with a legal obligation. However, this right does not apply where, for example, the processing is necessary:
  • To comply with a legal obligation; or
  • For the establishment, exercise or defence of legal claims.

Right to Restriction of Processing

You can ask that we restrict your personal data (i.e., keep but not use) where:

  • The accuracy of the personal data is contested;
  • The processing is unlawful but you do not want it erased;
  • We no longer need the personal data but you require it for the establishment, exercise or defence of legal claims; or
  • You have objected to the processing and verification as to our overriding legitimate grounds is pending.

We can continue to use your personal data:

  • Where we have your consent to do so;
  • For the establishment, exercise or defence of legal claims;
  • To protect the rights of another; or
  • For reasons of important public interest.

Right to Data Portability

Where you have provided personal data to us, you have a right to receive such personal data back in a structured, commonly-used and machine-readable format, and to have those data transmitted to a third-party data controller without hindrance but in each case only where:

  • The processing is carried out by automated means; and
  • The processing is based on your consent or on the performance of a contract with you.

Right to Object

You have a right to object to the processing of your personal data in those cases where we are processing your personal data in reliance on our legitimate interests. In such a case we will stop processing your personal data unless we can demonstrate compelling legitimate interests which override your interests and you have a right to request information on the balancing test we have carried out. You also have the right to object where we are processing your personal data for direct marketing purposes.

Automated Decision-Making

You have a right not to be subjected to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affects you other than where the decision is:

  • Necessary for entering into a contract, or for performing a contract with you;
  • Based on your explicit consent – which you may withdraw at any time; or
  • Is authorised by EU or Member State law.

Where we base a decision solely on automated decision-making, you will always be entitled to have a person review the decision so that you can contest it and put your point of view and circumstances forward.

Right to Complain

You have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement, if you consider that the processing of your personal data infringes the GDPR.

Please see the below contact details for the Irish Data Protection Commission:

Data Protection Commission
County Laois
R32 AP23

Phone: +353 (0)761 104 800.

  1. Changes to our Privacy Notice

We keep our Privacy Notice under regular review. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Notice. However, if we make material changes to our Privacy Notice we will notify you in writing such as by email or by means of a prominent notice on our website prior to the change becoming effective. Please check back frequently to see any updates or changes to our Privacy Notice.

Last Updated: November 2018