Green Supplier Guidance

When we launched our Green Loan product in 2022, we set up a bespoke system and process based on workshops with Solar providers. This platform has enabled a fully digital process for our customers and suppliers and we believe we have learnt valuable lessons from working with you and our other suppliers as the volume of applications and lending has grown through the period.

Following a detailed review of our system and process, we have spent the last few months working on a significant overhaul with two key aims;

to make it faster and easier for customers to apply and be approved for finance
to retain the key features that make the product such a good fit for customers and suppliers

Over the coming weeks we will be rolling out a new Customer and Supplier portal environment leveraging our core lending platform, used across our wider business.

What Changes for the Customer?

A much shorter process to submit an application (reducing from 10-15 minutes to 2-5 minutes)
No supporting documents required to submit an application at the initial stage
Bank Statements will only be requested (via portal upload) for credit eligible customers
Where customers are ineligible based on credit history, they will be declined before they have been asked to submit documents
ID Verification, IBAN, and AML provision will be completed post credit approval

What Changes for the Supplier?

New links will be provided for the customer journey, to be embedded into your website and customer journeys replacing your current link
A new Supplier Portal will be provided for you with new account details
You will continue to see your full credit pipeline, including all applications previously submitted via the legacy customer journey
You will be asked to upload the same verification documents at the same checkpoints per deal, and receive equivalent notifications where required
Changes to accounts, permissions, etc. will be a faster process than currently as internally managed at Finance Ireland
There will be no change to the loan payout or subsidy process at this time

We are beginning our roll out of this new journey to suppliers view to completing transition across September and October.

For now, you do not need to do anything, we will provide continued updates throughout the transition period.

For now please see videos below showcasing our platform.

Customer Application Journey

Customer Portal

E-Sign Process

Supplier Portal

Table Of Statuses

Status on Supplier Portal	What it Means for You
Green Loan – Application Received	The application has been received Acknowledgement has been sent to the customer Initial Review Underway
Green Loan – Statement Request	The application has passed initial assessment We have contacted the customer to provide us with Bank Statements
Green Loan – Underwriting	We have received Bank Statements from customer The application is being reviewed by our Credit Team
Green Loan – More Info Requested (Post UW)	Following Initial Credit Review, further information has been requested from customer
Green Loan – Proofs/Docs Returned	This is a holding stage – whenever a document is provided through either the customer or supplier portal, the application is held in this stage for review
Green Loan – Approved Await Invoice	The application is credit approved Supplier Action Required – Please provide an invoice or pro forma invoice. We will need this before we issue a legal agreement to the customer via eSign
Green Loan – Document Generation	This is a procedural stage used to generate the customer legal Document
Green Loan – Awaiting Signed Docs	The legal agreement has been sent to the customer for eSign
Green Loan – Problem Deals	We have identified information or documentation requirement which have not been met. This has been requested from the customer / supplier as appropriate.
Green Loan – Awaiting Proof of Work	The legal agreement has been signed by the customer We have all information required from the customer to pay out the deal Supplier Action Required – Please provide us with a completion of works document. We will need this to pay out the deal
Green Loan – Payout	The deal is in final stages of checks ahead of payout
Live Accounts	The deal has been paid out to you and is live on our system
Green Loan – Supplier Not Proceeding	You have informed us that this installation will not be proceeding and/or the credit component is not required
Green Loan – Customer NTU	The customer has informed us that this installation will not be proceeding and/or the credit component is not required
Green Loan – Declined	We have made a decision to not offer credit in this instance. The customer had been informed of our decision