Finance Ireland’s Privacy Policy

Finance Ireland’s Privacy Policy 

1. Introduction

This notice applies to any personal data (personal information) we receive from you, that we create or that we obtain from other sources. It also explains how we will use your personal data.

It is important that you take the time to read this notice so that you understand how we will use your personal data and your rights in relation to your personal data. This Privacy Notice should be read in conjunction with our Cookie Policy (see section 2.3).

1.1 The Controller

When we refer to “Finance Ireland”, “we”, “us” or “the Group” we are referring to Finance Ireland Credit Solutions DAC t/a Finance Ireland Leasing, Finance Ireland Residential Mortgages, Finance Ireland Agri and Finance Ireland Commercial Mortgages, Finance Ireland Agri Funding DAC (where you have a MilkFlex facility) and Fics Holdings (One) DAC (where your product is funded or part funded by the Strategic Banking Corporation of Ireland).

The controller in respect of your personal data for the purposes of data protection law is:

Where you have a MilkFlex facility, Finance Ireland Credit Solutions DAC (“FICS”) will initially act as the controller of your personal data for your MilkFlex facility. If and to the extent that FICS sells its rights and interests in your MilkFlex facility, the buyer (who may be Finance Ireland Agri Funding DAC) will become the data controller of your personal data. In such circumstances, FICS may continue to process your personal data on behalf of the buyer when providing loan management services.

We collect and use your personal data and where applicable, this may include information related to your spouse/partner, directors, partners and owners (who are referred to as your “associates”). We are responsible for ensuring that we use all personal data in compliance with data protection law.

1.2 How you can contact us

Please contact us if you have any questions about this privacy notice or personal data we hold about you.

Write to:
Finance Ireland Ltd,
Clerkin House,
85 Pembroke Road,
Dublin 4

Phone: 01 6425381 

Please help us to keep your records up to date by notifying us of any changes to your personal details.

2. Personal data that we collect about you and your associates

Personal data means any information about a person which can identify them. Examples of personal data are given below. It does not include data where the identity has been removed (which is called anonymous data). We will collect and use the following personal data about you and your associates.

2.1 Personal data you give us    

2.2 Personal data we collect or generate about you and your associates

2.3 Use of cookies

For full details on what cookies are, what they do, and which cookies are used by us, please see

To enable you to sign in and personalise your online experience, we use “cookies”. A cookie is a small text file that is stored in your web browser on your computer, tablet or smartphone. We use cookies to store your personal preferences – so that you do not have to enter the same information every time you visit our site. We also use them to display your personalised content and provide you with appropriate adverts. Cookies cannot be used to run programs or deliver viruses.

2.4   Personal data we receive from other sources

2.5    Where you do not provide your personal data

If you do not provide us with your personal data, we may not be able to provide you with our services or respond to your questions or requests. We will tell you when we ask for personal data that is necessary as a contractual requirement or to comply with our legal obligations. 

3. Purpose and legal basis for processing personal data

We will hold, process and may disclose personal data for the following purposes:



Legal basis

  • To verify your identity and the information in the application form when new customers open an account (including phoning you).
  •  To assess your suitability for the products and services that you have requested (including eligibility for the Strategic Banking Corporation of Ireland Scheme), and decide whether to enter into an agreement with you.
  •  To share with your Co-op if you have been approved for a MilkFlex facility.
  •   To make a credit check on you. Please see further details in section 3 below.
  •  To provide information to the Central Credit Register, where it is retained and can be inspected for five years.
  • To use the Central Credit Register when we are considering your loan application (to determine your borrowing options and repayment capacity). We may also share your information with other lending institutions which are carrying out similar checks.
  • We may use credit scoring techniques and automated decision-making systems to either fully or partially assess your application. These may take into account any previous applications for finance, defaults or existing debt. The results of this process may determine whether or not we provide you with our services. If you disagree with the results of an automated decision, you can request a review of your application.
  • To manage, administer and take decisions regarding your agreement.
  • To carry out our obligations arising from any agreements you enter into with us.
  • To make payments.
  • To recover money.
  • administer an agreement, facility or guarantee (and to enforce it, when necessary).
  • For fraud prevention purposes, including information about any criminal convictions and any allegations regarding criminal activity that relate to you. These are subject to suitable and specific measures being taken to safeguard your fundamental rights and freedoms.
  • The processing of your personal data is necessary to perform a contract or enter into a contract with you.
  • To allow us to detect and prevent fraudulent activity, including sharing personal data with fraud prevention agencies.
  • To allow us to detect and prevent money laundering activity or terrorist financing.
  • To meet our legal and regulatory obligations.
  • To conduct statistical analysis in order to improve our credit risk profile, tackle fraud, and improve our credit decisions. This may include statistical analysis of your personal data, even if your application is declined by us or if you decide not to complete your application with us.
  • This use of the data is necessary in order for us to comply with any legal or regulatory obligations.
  • To provide you with information, products or services that you may request from us.
  • To retain your personal data for decisions on future applications for credit, even if your current application is declined by us or if you decide not to complete your current application with us (where this is allowed by law).
  •  To contact you by post, email or telephone in relation to the administration of your account.
  • To carry out quality control research.
  • To identify and offer you tailored products and services that are suitable for you and improve our service to you.
  • If we sell (or are considering selling) any of our business, assets, or your Milkflex facility, we may disclose your personal data to the prospective buyer for due diligence purposes. This may include potential or actual buyers of your Milkflex facility (and their officers, employees, agents and advisors).
  • If we are acquired by a third party or a third party is considering acquiring us, personal data held by us about you may be disclosed to potential or actual buyers (and their officers, employees, agents and advisors).
  • This use of your data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes (such as improving customer service, market research, quality assurance and training staff).
  • It is also necessary for the prevention and detection of crime, provided our interests are not overridden by your interests.
  • Please note that in certain circumstances, you have a right to object to the processing of your personal data where that processing is carried out for our legitimate interest.
  • If you are a residential mortgage customer, we (or a mortgage intermediary on our behalf) may require information such as references, and details of your income and existing financial commitments. We may need this in order to confirm the personal data in your application, assess or review lending risks, recover debts, and prevent fraud. To obtain this information, we may – with your consent – contact your current and/or previous employers, accountant, solicitor, landlord, lenders, insurance companies, tax authorities, pension providers and any other person or body we consider necessary.


  • We may need to obtain consent to obtain sensitive information. While we do not collect sensitive personal data as a matter of course, you may choose to disclose health and other sensitive information in limited circumstances (such as if you are experiencing a health issue which is affecting your ability to repay a loan). This may be recorded on our systems or the systems of an approved third-party service provider.
  • At your request, and with your written consent, we will liaise with a third party nominated by you to act on your behalf.
  • You have consented to us contacting you at your workplace, where it is not your residence.
  • If you have a MilkFlex or Fund Equip facility, where we are permitted to contact the relevant Co-op and accountant to obtain certain information directly from the specified Co-op and accountant.
  • Where we are permitted to do so, to send promotional information about our products and services via email, post and telephone.


  • Where you have given consent to the processing of your personal data for direct marketing – which you may withdraw at any time.
  • Where your consent is not required, and you have not objected, the use of the personal data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes provided our interest are not overridden by your interest.
  • Please note that in certain circumstances, you have a right to object to the processing of your personal data where that processing is carried on for our legitimate interest or where we process such personal data for direct marketing.



4. Further details on credit searches, scoring and crime prevention

We may carry out a search with a credit reference agency e.g. the ICB and Central Credit Register who will keep a record of our enquiry against your name and which may be linked to your associates (“associated records”). For the purposes of any application for products or services from us, you may be assessed with reference to “associated records”. Where any search or application is completed, or agreement entered into involving joint parties, we may record details at credit reference agencies, as a result an “association” will be created that will link your financial records. Details of which credit reference agency we have used are available on request. We may also add to your or, if applicable, your business’, record with the credit reference agencies details of your agreement with us, any payments you make under it and any default or failure to keep to its terms. These records will remain on the credit reference agencies’ files for 6 years after our agreement with you is settled or terminated whether settled by you or, if applicable, your business or by way of default. These credit reference agencies may create, or add to, their own record about you, or, if applicable, your business, details of our search and your application. This and other information about you or, if applicable, your business and those with whom you are linked financially may be used to make credit decisions about you or your business.

The ICB of ICB House, Newstead, Clonskeagh, Dublin 14 ( shall process the personal data identified in your proposal form. The legal basis upon which ICB relies to process this personal data is its Legitimate Interests (GDPR Article 6 (f)), namely for promoting greater financial stability by supporting a full and accurate assessment of loan applications, aiding in the avoidance of over-indebtedness, assisting in lowering the cost of credit, complying with and supporting compliance with legal and regulatory requirements, enabling more consistent, faster decision-making in the provision of credit and assisting in fraud prevention. Please review ICB’s Fair Processing Notice which is available at processing agreement.

5. Sharing your personal data

It documents who they are, what they do, details of their Data Protection Officer, how it gets the data, why they take it, what personal data they hold, what they do with it, how long they retain it, who they share it with, what entitles them to process the data (legitimate interests), what happens if your data is inaccurate and your rights i.e. right to information, right of access, right to complain, right to object, right to restrict, right to request erasure and right to request correction of your personal information.

We may disclose your personal data within the Finance Ireland group of companies and to third-party service providers in the following circumstances:

We will take steps to ensure that the personal data is accessed only by personnel that need to do so for the purposes described in this Privacy Notice.

Outside of the Finance Ireland group of companies, we may also share your personal data with:

These third parties will be subject to confidentiality requirements and they will only use your personal data as described in this Privacy Notice.

We may also share your personal data outside of the Finance Ireland Group where we are required to do so by law. For example, we may be legally obliged to share your personal data with third parties such as credit agencies, the Companies Registration Office, the Central Credit Register and the Central Bank of Ireland. We may also share your personal data if it is necessary in order for us to establish, exercise or defend our legal rights.

In the event that your funding is supported by the Strategic Banking  Corporation  of  Ireland (“SBCI”),  both  we  and the SBCI may disclose the information for the purposes of: (i) determining eligibility for  the particular SBCI Scheme; (ii) anti-money laundering / financing of terrorism or fraud; (iii) Finance Ireland and SBCI’s reporting functions in accordance with the Scheme; and (iv) conducting relevant surveys by or on behalf of the SBCI. Such processing is undertaken pursuant to the SBCI’s statutory purposes and in relation to personal data that it obtains, the SBCI acts as controller for the purposes of applicable data protection law. The SBCI may also disclose the information to its respective advisors, contracted parties, delegates and agents, and the SBCI’s own funders (details of which are available at: For further information on how the SBCI handles personal data, including information about your data protection rights (in respect of the SBCI) and the contact details of the SBCI’s data protection officer, please refer to the SBCI’s data protection statement which is available at:

Transfer of personal data outside the European Economic Area

The information you provide to us will be transferred to and stored on our secure servers in the European Economic Area (EEA). However, from time to time, your personal data may be transferred to, stored in, or accessed from a destination outside the EEA such as the US.

Where we transfer your personal data outside the EEA, we will ensure that it is protected in a manner that is consistent with how your personal data is protected by us inside the EEA. This can be done in a number of ways, for instance:

In other circumstances, the law may permit us to transfer your personal data outside the EEA. In all cases, however, we will ensure that any transfer of your personal data is compliant with data protection law.

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your personal data) by contacting us. Our contact details are in section 1.2.

6. How long we keep your personal data

How long we hold your personal data will vary. The retention period will be determined by various criteria including:

In accordance with the Statute of Limitations, if you are a customer, we will retain your personal data for seven years following the end of our relationship with you, unless we are required by law to keep it for a longer period of time (in which case, we will keep it until the expiry of the period required by law).

7.  Your rights

You have specific rights in relation to your personal data under GDPR. However, these may be subject to certain limitations and restrictions.

You can make requests to us if you would like exercise your rights, as listed in the table below.

We will respond to any valid request within one month, unless it is particularly complicated, or you have made repeated requests (in which case we will respond within three months, at the latest). We will inform you of any such extension within one month of receipt of your request, together with the reasons for the delay.

You will not be charged a fee to exercise any of your rights unless your request is clearly unfounded, repetitive or excessive (in which case, we will charge a reasonable fee in the circumstances or refuse to act on the request).

If you wish to exercise any of these rights, please contact us (see section 1.2). We may request proof of identification to verify your request.


Your rights

What this means

Right to withdraw consent

If we are processing your personal data on the legal basis of consent, you are entitled to withdraw your consent at any time (see Contact Us section 1.2). However, your withdrawal of your consent will not invalidate any previous processing we carried out which was based on your consent.

Right of access

You can request a copy of the personal data we hold about you.

Right to rectification

You have the right to request that we correct any inaccuracies in the personal data we hold about you and that we complete any personal data where it is incomplete.

Right to erasure (‘right to be forgotten’)

You have the right to request that your personal data is deleted in certain circumstances, including where:

  • The personal data is no longer needed for the purpose for which it was collected
  • You withdraw your consent (where the processing was based on consent)
  • You object to the processing and there are no overriding legitimate grounds justifying us processing the personal data (see ‘Right to object’ below)
  •  The personal data has been unlawfully processed
  • The personal data is required in order to comply with a legal obligation


However, this right does not apply where, for example, the processing is necessary:

  • To comply with a legal obligation
  • or the establishment, exercise or defence of legal claims

Right to restriction of processing

You can ask that we restrict your personal data (i.e. keep but not use) where:

  • The accuracy of the personal data is contested
  • The processing is unlawful, but you do not want it erased
  • We no longer need the personal data, but you require it for the establishment, exercise or defence of legal claims
  •  You have objected to the processing and verification of our overriding legitimate grounds is pending


We can continue to use your personal data:

  • Where we have your consent to do so
  • For the establishment, exercise or defence of legal claims
  • To protect the rights of another
  • For reasons of important public interest

Right to data portability

Where you have provided personal data, you have a right to have it returned in a structured, commonly-used and machine-readable format You also have a right to have the data transmitted to a third-party controller without hindrance but in each case only where:

  • The processing is carried out by automated means
  • The processing is based on your consent or on the performance of a contract with you

Right to object

You have a right to object to the processing of your personal data where we are processing your personal data in reliance on our legitimate interests. In these cases, we will stop processing your personal data unless we can demonstrate compelling legitimate interests which override your interests. You have a right to request information on the balancing test we have carried out.


You also have a right to object where we are processing your personal data for direct marketing purposes.

Automated decision-making

With certain exceptions, you have a right not to be subjected to decisions based solely on automated processing which produce legal effects concerning you or which significantly affect you.


Exceptions are where the automated decision-making is:

  • Necessary for entering into a contract, or for performing a contract with you
  • Based on your explicit consent – which you may withdraw at any time
  • Authorised by EU or Member State law


Where we base a decision solely on automated decision-making, you will always be entitled to have a person review the decision, so that you can contest it and explain your point of view and circumstances.

Right to complain

If you consider that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement,

Irish Data Protection Commission:
Data Protection Commission Canal House
Station Road Portarlington
County Laois
 R32 AP23 

Phone: +353 (0)761 104 800.



8. Changes to our Privacy Notice

We keep our Privacy Notice under regular review. If we make any changes, we will post those changes here and update the “Last updated” date at the bottom of this Privacy Notice. However, if we make material changes to our Privacy Notice, we will notify you in writing by email or by means of a prominent notice on our website before the change becomes effective. Please check back frequently to see any updates or changes to our Privacy Notice.

Last updated: May 2019